Refund policy

FinnsUp Coffee Company Effective date: February 23, 2026

Summary FinnsUp Coffee Company is committed to delivering fresh, high-quality coffee.

We do not accept any returns on coffee products (roasted beans, ground coffee, single‑serve consumables). This policy applies to all coffee purchases made through our online store.

Coffee products — no returns. We do not accept returns, exchanges, or standard refunds for any coffee product after delivery. Coffee is non‑returnable for safety, freshness, and quality reasons.
Quality issues and shipping errors - Report problems within 7 days of delivery. If coffee arrives damaged, contaminated, or we shipped the wrong product, contact support with your order number, clear photos of the product and packaging, and a brief description of the issue. After review, FinnsUp may, at our discretion, offer a replacement, refund, or store credit when a valid quality or shipping error is confirmed. We may request additional information to evaluate the claim.
Non‑coffee items - Unopened, unused non‑perishable items (mugs, accessories, sealed gear) are eligible for return within 30 days of delivery if returned in original condition. Sale or clearance non‑coffee items may be final sale unless otherwise stated.

How to request assistance- Email support@finnsupcoffee.com or use the contact form on our store. Include order number, name, shipping address, item(s) affected, date received, and photos when applicable.

For approved non‑coffee returns we will issue a Return Authorization (RA) and provide return instructions. Do not ship returns without an RA.

Refunds, replacements, and timing Refunds are issued to the original payment method or as store credit if the original method is unavailable. Allow 7–10 business days after we receive and inspect an approved return or after we confirm a validated quality claim for refunds to appear on your statement. Original shipping charges are non‑refundable unless the return is due to our error. Return shipping costs are the customer’s responsibility unless otherwise stated. A 10% restocking fee will be charged on all returns. 

Exceptions and fraud prevention In rare cases where product safety is compromised, we may issue a refund or replacement even though coffee is non‑returnable. We reserve the right to refuse claims that appear fraudulent or abusive.

Record keeping and evidence -Keep original packaging and labels until your claim is resolved. Retain tracking information for any approved return shipment.
Contact and response time - Email: support@finnsupcoffeecompany.com or winepmcoffeeam@gmail.com We aim to respond to claims within 72 business hours. Including your order number and photos helps us resolve issues faster.
Legal and final notes -This policy does not affect your statutory rights where consumer protection laws provide additional remedies. FinnsUp Coffee reserves the right to update this policy; the effective date above reflects the current version.